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Process Design

The Process design is about specifying in detail which activities need to be performed within each IT Service management process.

Process Design

Apply the world best practice in IT service management into your organization what brings the overall improvement of business operations, increased productivity of staff, cost-justification for IT infrastructure and IT services, clear understanding of the requirements of the IT service provisioning and many more.

Objectives of the Process Design:

  • Detailed definition of the individual activities within the IT Service management processes

  • Definition of guidelines/checklists to support process execution

  • Detailed definition of the process outputs

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